Email Send Reporting

Once you've sent your survey out via our email sender, you can easily report on your reporting page.

1. How to access your email send report

You can access your email send report by heading over to the reporting page by clicking the "report" button next to the survey you wish to view, on the survey dashboard.

This will take you to the reporting page which will give you a overview of all your results. To access your email send report, you will want to click on the "Email Send" menu item on the left hand side:

Note: If you have not sent your survey from our email tool, this page will inform you that no data has been collected

Now that you have accessed your report, let's break down the detail:

Your email overview:

This is broken down into four sections:

  • Emails Sent
    • This is how many people you sent the email to
  • Emails Opened
    • This is how many people opened the emails you sent out
  • Started Survey
    • This is how many users that received the email, started the survey
  • Completed Survey
    • This is how many users that you sent the survey to via the email, completed it.

Email overview and Participation rate:

Below the overview section,you are presented with the email overview and participation rate.

  • Email Overview
    • This is the details of your last send for that survey. It provides the details of your send with information such as the subject line, the sender name, the amount of users you sent the survey to.
  • Participation Rate
    • an email bounce is whnThis is the amount of users that have completed the survey compared to to the amount of users that you sent to, displayed as a percentage.

Email Bounce rate information

This section describes your email send bounce rate.

  • What is a email bounce?
    • An email bounce is when a email that is sent out doesn't make it to the user. This can be due to a number of factors, and can be described as a Hard bounce, or a Soft bounce.
  • Hard Bounce:
    • A Hard bounce occurs when the email address doesn't exist, or alternatively if their email server is down or blocking incoming mail.
  • Soft Bounce
    • A soft bounce can occur when the recipients email box is full, when the email message is to long or big, or their email server may be temporarily down. 

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